As the COVID pandemic was slowing down, Kiwi.com prepared for B2C market growth. The company was getting ready to double the number of product teams and build a more prominent global footprint. As the design department matured, we needed to increase its size and prepare effective operations with a strong culture. Increase the number of people who can operate across Europe while keeping aligned to our core values. My leadership focus during the year tilted towards team operations. I focused on org structures, hiring, goal establishing, and setting collaboration across departments.
Formed 5 design hubs across Europe.
Held 5 internships resulting in 3 full-time team members.
Released the MVP of our team website.
Started company knowledge sharing with other design teams, including N26, Alza, Google, Algolia, LMC.
Piloted a new way of working in an agile environment.
Researchers produced 75 reports and 196 insights. We started testing the experience across the world by making field trips.
Streamlined our Figma workspace with our main flow framework.
Started mapping our customer journey & create modular personas.
As a big part of scaling was pitching us to new people, I created a slide deck explaining our operations and culture.